BEHIND THE EAR
troubleshooting

Troubleshooting

 

Sound from FOCUSEAR is too soft

• Push & release the upper half of rocker switch repeatedly until volume is loud enough.

• Make sure the Ear Dome or Power Tip is secure and did not slip out from your ear canal.

• Make sure the tube is secured onto the unit and that the Ear Dome is firmly in place on the end of the tube.

• Make sure the tube / Ear Dome is clean.

 

FocusEar is producing feedback or whistling.

• Make sure the Ear Dome is secure and did not slip out from your ear canal.

• Make sure the tube is secured onto the unit and that the Ear Dome is firmly in place on the end of the tube.

• It may require a different size; install a larger Ear Dome which can be purchased at the store or online.

 

The sound is noisy / distorted / static

• Make sure the unit has a good battery.

• Make sure the tube / Ear Dome is clean.

• Make sure the sound inlet and microphone are clean.

 

No sound coming from FOCUSEAR.

• Make sure the unit is turned on. Close the battery door fully with battery installed.

• Make sure the battery is good, if in doubt replace with new.

• Verify the tube / Ear Dome is clean. Use your cleaning tool to clean inside of the tube.

• Check microphone screen is clean.

You may be producing excessive ear wax. If you feel this may be an issue, visit a healthcare professional.

 

FOCUSEAR is making a series of beeps (two beeps, three times in a row).

• This means the battery needs to be changed. Before placing a new battery in the FocusEar battery compartment, ensure you let the battery sit for 30 seconds after removing its tab to activate it.