INSIDE THE EAR
troubleshooting

Troubleshooting

 

Sound from FOCUSEAR is too soft

Try a different volume level on the DEVICE:

• RS3: Go higher in memory.

• Make sure Hearclear wax guard is clean.

• Make sure microphone screen is clean.

 

FocusEar is producing feedback or whistling.

• Ensure device is seated firmly in the ear canal.

 

The sound is noisy / distorted / static.

• Make sure the unit has a good battery.

• Make sure Hearclear wax guard is clean.

• Make sure microphone screen is clean.

 

No sound coming from FOCUSEAR.

• Make sure the unit is turned on. Close the battery door fully with battery installed.

• Make sure the battery is good, if in doubt replace with new.

• Make sure Hearclear wax guard is clean.

• Make sure microphone screen is clean.

You may be producing excessive ear wax. If you feel this may be an issue, visit a healthcare professional.

 

FOCUSEAR is making a series of beeps (two beeps, three times in a row).

• This means the battery needs to be changed. Before placing a new battery in the FocusEar battery compartment, ensure you let the battery sit for 30 seconds after removing its tab to activate it.